FAQ

1. What is the turnaround time for orders?
Our typical turnaround time is 14-21 days from the date of purchase unless otherwise stated (e.g., "ready-to-ship" items). If you need your item by a specific date, please contact us as soon as possible by replying to your order confirmation email.

2. Do you offer local pickup?
Yes, we offer local pickup at a public location. No order number is required for pickup, but please bring a valid ID for verification.

3. What shipping methods do you use?
We ship using USPS Priority Mail or UPS, depending on your location in the U.S. For international orders, we use USPS Global Priority to avoid brokerage fees. Shipping costs are calculated exactly by weight at checkout.

4. Do you offer refunds or exchanges?
We do not offer refunds. However, exchanges are accepted only if the item is damaged during shipping. To request an exchange, please:

1. Contact us at crafteriffic@live.com within 7 days of receiving your order.
2. Provide a photo of the damaged item for verification.
   Once approved, we will guide you through the exchange process.

5. How can I contact customer service?
You can reach us through the following methods:

• Phone: 805-709-8250
• Email: crafteriffic@live.com
• Business Hours: 9:00 AM - 4:00 PM Daily

6. Can I request a custom order?
Absolutely! We specialize in creating custom pieces, such as clocks, cutting boards, and functional art. If you have a specific idea or request, feel free to contact us to discuss your vision.

7. Do you ship internationally?
Yes, we ship internationally using USPS Global Priority. Please note that shipping times may take several weeks, depending on customs and your location. Any applicable customs fees are the responsibility of the buyer.

8. How do I care for my custom cutting board?
To keep your custom cutting board in great condition:

• Hand wash only with warm, soapy water.
• Dry immediately after washing.
• Apply food-grade mineral oil periodically to maintain its finish.
• Do not soak or place in the dishwasher.

9. How will I know when my order has shipped?
Once your order has shipped, you will receive an email with a tracking number so you can monitor the delivery status of your package.

10. How do I subscribe to your newsletter?
You can subscribe to our newsletter [here] for exclusive updates, new product releases, and special offers.

If you have a question that’s not listed here, don’t hesitate to contact us at crafteriffic@live.com or call us at 805-709-8250 during business hours. We’re here to help!